To give you a better overview, we will answer some frequently asked questions:

How long are the delivery times?
Due to high demand, delivery times are currently up to 2-4 weeks. We try to keep the shipping time for you as short as possible!

How much are the shipping costs ?
We offer free shipping worldwide! But you can also choose priority shipping, but you will pay a little extra for that.

How can I pay ?
We accept the following payment providers: Stripe (credit card payment), Paypal, Apple Pay, Google Pay, Shop Pay, Klarna

How do I receive the invoice for my order ?

The invoice will be sent to you immediately after payment. It will be sent to the email address you provided.

How can I unsubscribe from the newsletter distribution list ?

At the end of each newsletter there is a field that you can click on to unsubscribe from the newsletter. You can also write us a message to natalie@bike-powerlight.com, then you will no longer receive any further newsletters.

Are batteries included in electronic devices ?

No, no batteries are included as we want to avoid the risk of a defective or leaking battery during transport and storage.

The product does not meet my expectations, what can I do ?

In this case, we ask you to contact our customer support and let us know why you are not satisfied with the product. It is very important to us to satisfy our customers and we are sure that we will find a solution to any problem.

My question is not included, who can I contact ?
If you have any questions, please do not hesitate to contact us by email at info@bike-powerlight.com. We look forward to your message and will answer your inquiry as quickly as possible.